Returns & Refunds

Returns & Refunds

We want you to feel confident ordering from Mavorli. If something is not right, contact us and we will help you with the next steps.

30-Day Return Request Window

You may request a return within 30 days of delivery. To be eligible, the item should be unused, in the same condition you received it, and in its original packaging when applicable.

How to Start a Return

Use our Contact page and include your order number and the reason for the return. Please wait for return instructions before sending anything back.

Do not return an item to the address printed on the shipping package unless Mavorli specifically instructs you to do so. The shipment origin may not be the correct return location.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number plus clear photos or video showing the issue.

Return Shipping

For approved change-of-mind returns, the customer may be responsible for return shipping costs. If we confirm that an item arrived damaged, defective, or incorrect, we will provide the appropriate resolution and instructions.

Non-Returnable Items

For hygiene and safety reasons, opened or used personal-care items may not be eligible for return unless they arrived damaged, defective, or incorrect. Other product-specific exclusions, if any, will be clearly disclosed on the product page.

Refunds

Approved refunds are issued to the original payment method where applicable after the return or claim is reviewed. Your bank or payment provider may require additional time for the refund to appear after it has been issued.